Lifetime Warranty

Our pillows and home goods are handmade to last! Each of our hand sewn products comes with a lifetime warranty.  Our Lifetime Warranty covers repairs to manufacturing defects (fabric, craftsmanship and/or design) and normal wear and tear applicable to the lifetime of our pillows and sewn goods up to 4 years.  If damage is not covered under our warranty (due to normal wear and tear, accident, pets, or natural breakdown of materials), we will repair, it if possible, for a reasonable fee.   Pets love our pillows!  If your pet has an incident with one of our pillows and you need a replacement pillow insert, we're happy to replace it for you at cost.
If you have an item that needs repair here's what we suggest: 
1.  First, send us a note describing the damage to, and include photos if you can!
2.  Second, we'll let you know if the item can be repaired under warranty or we'll quote you a repair fee.
3.  Third, ship your piece to us at our studio address below and send us the tracking information at
If you cover shipping costs of getting your damaged piece to us, we'll ship it back free of charge.
Ship Repairs to:
Jeanne Vockroth Art + Design
2823 Soniat St.
New Orleans, LA 70115
Please label areas for repair on your item with a piece of masking tape and include a short note describing what needs mending. Turn around time for warranty items is 2 to 3 weeks.
Feel free to email us at with questions!